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The tutoring program is dedicated to the help and counselling of students, in order to facilitate their successful integration into the social and academic life at university. Students are encouraged to communicate their problems in order to receive appropriate support and counselling when confronted with academic, social and cultural issues. Besides optimising student performance, this system aims to improve the communication between our university and its students.
Students are strongly encouraged to present their problems by e-mail. This modern approach to the tutoring system is supported by our university.
• To foster student adaptation to university life
• To improve their learning skills
• To promote academic achievement
• To support their career orientation
• To facilitate the communication between students, academic and administrative staff
• To rapidly identify the problems encountered by some students
• To help students overcome the feelings of loneliness they may experience.
Tutoring is based on the establishment of communication between the tutor and the students under his or her supervision. This may be achieved through direct meetings or by exchanging e-mail messages. Tutors must display important communication skills, being sociable, patient and supportive with their students.
Tutors have the following responsibilities:
• To provide counselling for academic, social and administrative issues
• To facilitate student integration into the academic life
• To communicate with the governance structures in case of social problems or learning difficulties
• To communicate with students' families
• To provide career information and guidance for final year students
• To provide information about student research opportunities
• To provide information about medical and psychological assistance.
Tutors have the following duties:
• To organise regular meetings with their students, generally on a monthly basis
• To be open to discussion by e-mail and available for unscheduled meetings
• To accept different communication strategies, such as e-mail messages, telephone conversations and direct meetings.
The process of tutoring is limited by the following regulations:
• Tutors will not become involved in students' personal problems
• Tutoring is not a substitute for parental care and support
• Tutors are not allowed to judge student ability profiles, nor their behaviour or attitudes
• Tutors will not interfere with campus or academic conflicts, unless they are required to do so, as conflict mediators
• Tutors must comply with the university code of ethical conduct.